Oracle Product Support Life Cycle

Oracle Lifetime Support Policy

Oracle products generally commence with a 5 year support period from the time it is released for public.  Thereafter, clients usually have the option of subscribing to Extended Services up to a maximum of 3 additional years.  Otherwise or after Extended Services, the product will move into Sustaining Support.  See below for details. 

For information on latest patch sets released for Oracle|Hyperion EPM Suite of products, click here

Key Updates:

• Business Intelligence 9.3.X  Premier Support ended Jan 2012 with no option for Extended Support
• Oracle|Hyperion EPM version 11.1.1.X Premier Support ended July 2013 with no option for Extended Support (note: this includes EPM version 11.1.1.3 and 11.1.1.4)
• Oracle|Hyperion EPM version 11.1.2.X Premier Support ends April 2018 with option for Extended Support till December 2021
• Confirmed that Oracle|Hyperion EPM version 11.1.1.4 can migrate onto11.1.2.1, 11.1.2.2, and 11.1.2.3 using migration tools
• Oracle Planning and Budgeting Cloud Services (PBCS) officially launched as "Generally Available" in February 2014.  Click here for details.
• Oracle Financial Consolidation & Close Cloud Services (FCCS) officially launched as "Generally Available" in June 2016.  Click here for details.
• For certain EPM 11.1.2.x versions, support can be extended. Click here for details.

Oracle Hyperion 11.1.2.4.x

Financial Data Quality Management Enterprise Edition 11.1.2.4.220
- Patch 27357256

Hyperion Financial Reporting 11.1.2.4.709
- Patch 27290291

Hyperion Strategic Finance 11.1.2.4.0
- Patch 26791503

Hyperion Essbase 11.1.2.4.023
Essbase Server
- Patch 27397226: Essbase Server
Essbase Client
- Patch 27397214: Essbase RTC
- Patch 27397220: Essbase Client
Administration Services (EAS)
- Patch 27397238: Essbase Server
- Patch 27397244: Essbase Console MSI 

Note: The Hyperion Essbase 11.1.2.3.508 PSU was not released for Client MSI, Studio or APS components.

Hyperion Profitability and Cost Management 11.1.2.3.701
- Patch 21473370

 

Oracle Hyperion 11.1.2.3.x

	Financial Data Quality Management Enterprise Edition 11.1.2.3.700 - Patch 26052002
	Hyperion Financial Reporting 11.1.2.3.531 - Patch 17317249
	Hyperion Strategic Finance 11.1.2.3.503 - Patch 25223146
	Hyperion Essbase 11.1.2.3.508 Essbase Server - Patch 22314799: Essbase Server Essbase Client - Patch 22347375: Essbase RTC - Patch 22347367: Essbase Client Administration Services (EAS) - Patch 20183747: Essbase Server - Patch 19613853: Essbase Console MSI  Note: The Hyperion Essbase 11.1.2.3.508 PSU was not released for Client MSI, Studio or APS components.
	Hyperion Profitability and Cost Management 11.1.2.3.701 - Patch 21473370

Premier Support

Premier Support provides clients with maintenance and support for Oracle Fusion Middleware products for five years from their general availability date. Benefits are:

• Major product and technology releases
• Technical support
• Access to My Oracle Support
• Updates, fixes, security alerts, data fixes, and critical patch updates
• Tax, legal, and regulatory updates
• Upgrade scripts
• Certification with most new third-party products/versions
• Certification with most new Oracle products

Extended Support
Extended Support provides clients with an extra three years of support for specific Oracle releases for an additional fee.  Benefits are:

• Major product and technology releases
• Technical support
• Access to My Oracle Support
• Updates, fixes, security alerts, data fixes, and critical patch updates
• Tax, legal, and regulatory updates
• Upgrade scripts
• Certification with most existing third-party products/versions
• Certification with most existing Oracle products

Extended Support may not include certification with some new third-party products/versions.

Sustaining Support
When Premier Support expires, if clients choose not to purchase Extended Support, or when Extended Support expires, Sustaining Support will be available for as long as the license for the client Oracle products (as extended through paying annual maintenance and support fees).  Benefits are:

• Major product and technology releases
• Technical support
• Access to My Oracle Support
• Fixes, updates, and critical patch updates created during the Premier Support stage
• Upgrade scripts created during the Premier Support stage

Sustaining Support does not include:

• New updates, fixes, security alerts, data fixes, and critical patch updates
• New tax, legal, and regulatory updates
• New upgrade scripts
• Certification with new third-party products/versions
• Certification with new Oracle products

Essentially, under Sustaining Support, Oracle and its partners will continue to provide troubleshoot and technical support on best efforts basis but are limited to the extent that the issues have not been previously reported (i.e., no new fixes will be created).

References

• Refer to attached Oracle Middleware Support Lifecycle (May 2018) - page 14 and 15 for Oracle|Hyperion EPM products
• Refer to attached Oracle Applications Product Support Lifecycle (June 2018) - page 40 for Hyperion and Business Intelligence Products
• Refer to Oracle|Hyperion Platform Matrix for additional details on compatibility and technical specifications