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Please select one of the following: a. Strategy = Tickets related to broader initiatives(e.g., business model, contractual matters, etc.) b. Opp = Tickets related to proposed or planned opportunities / engagements not yet confirmed c. Operations = Tickets related to MSO Operations (e.g., service satisfaction, billings, etc.) d. Project = Tickets related to an existing in-flight project e. Support = Tickets related to Support (select 00.TBD if no category fits) f. Monitor = Tickets to monitor but with no short term actions required g. Resource Request = request for TGG resource to assist with pre-defined tasks or small projects

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